Privacy Policy — EXIM AI
Last Updated: October 2025
Welcome to EXIM AI (“we,” “our,” “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (https://eximai.io) or communicate with EXIM AI via WhatsApp or other channels.
By using our website or chatbot, you agree to the terms of this Privacy Policy.
1️⃣ Information We Collect
We collect only the information necessary to provide you with export-import assistance through our AI platform and WhatsApp chatbot.
(a) Information You Provide
- Name and contact details (when you message us or fill a form)
- WhatsApp number and chat content you send to EXIM AI
- Email address (if you contact us by email)
- Business details you share voluntarily (e.g., export product, target country)
(b) Information We Automatically Collect
- Basic device and browser data when you visit our website
- Non-personal analytics (page visits, traffic sources, region)
- Communication metadata provided by WhatsApp Business API
We do not collect sensitive personal data (such as financial details, passwords, or Aadhaar numbers).
2️⃣ How We Use Your Information
We use the collected information to:
- Provide export-import guidance and chatbot responses
- Improve our AI algorithms and service accuracy
- Communicate updates, educational resources, or system notifications
- Respond to inquiries and provide support
- Maintain platform security and prevent misuse
We do not sell, rent, or trade your personal information to third parties.
3️⃣ Data Sharing and Disclosure
We may share limited information only when necessary:
- With trusted third-party service providers (e.g., WhatsApp Business API provider, hosting, analytics) who follow strict confidentiality agreements
- When required by law, regulation, or government authority
- To protect our legal rights, prevent fraud, or ensure system security
All partners are obligated to protect your data in compliance with applicable privacy laws.
4️⃣ Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze site performance.
You can manage or disable cookies in your browser settings.
5️⃣ Data Retention
We retain your chat and usage data only as long as necessary for providing our services or as required by law.
If you wish to delete your data, please contact us (see Section 9).
6️⃣ Data Security
We use SSL encryption, secure servers, and verified API integrations to protect your information.
While we strive for complete security, no digital platform is 100% risk-free; however, we take all industry-standard precautions.
7️⃣ Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent to processing
- Request a copy of stored data
- Contact our support team for any privacy-related concerns
To exercise your rights, please email us at info@eximai.io.
8️⃣ Third-Party Links
Our website may include links to external sites (for example, trade or export resources).
We are not responsible for the content or privacy practices of those external sites.
9️⃣ Contact Us
If you have questions or wish to request deletion of your data, please contact:
📧 info@eximai.io
🌐 Website: https://eximai.io
🔟 Changes to This Policy
We may update this Privacy Policy occasionally. All revisions will be posted on this page with the “Last Updated” date.
Your continued use of EXIM AI services means you accept any changes to this policy.